Resending a ticket email
Last updated: November 3, 2026
Short answer
Open Delivery in EventTix, find the order or buyer email, and click Resend. If the email address was wrong, change it on the event’s attendee list instead: saving a new address sends the ticket there.
Find the ticket
In EventTix, open Delivery. Every ticket email is listed with its status: pending, sent or failed. Use the search box to find an order number, buyer email or ticket code, or filter by Failed.
Click Resend
Click Resend on the row. The ticket moves back to pending and is sent again shortly. If several emails failed, a banner offers Resend all.
If the email address was wrong
Open the event and click View attendees. Change the address in Send to on that attendee’s row and click Save. The ticket is sent to the new address. Changing only the name does not send a new email.
What buyers can do themselves
When an order has more than one ticket, the email includes a link to put a name and email on each ticket. Buyers can use it to send tickets to their guests. If the link has expired, they can ask for a new one on the same page.
Still not arriving?
Ask the buyer to check their spam folder. Failed emails are retried automatically a few times before they show as failed. For better inbox placement, Pro shops can send ticket emails from their own domain.
Still stuck? Email us
Tell us what happened and which step you were on.
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